| MoEngage suppression or User not found | This error occurs when the added identifier is not part of the registered user profiles in the workspace. | |
This error can also occur when the user attributes, such as Hard Bounce, Unsubscribe, or Spam, are marked as True, or if the user is not subscribed to the chosen Subscription category.
To have the test email sent to the chosen identifier, update the values of those attributes to False. To do the same, follow the steps mentioned here . If the chosen subscription category is part of the unsubscribed list, follow the steps mentioned here . | If a profile exists, make sure to have the values of Hard Bounce, Unsubscribe, or Spam as False, and to have the user subscribed to the chosen Subscription Category. | |
| If the email is transactional, this error can occur when the user attributes, such as Hard Bounce, are marked as True. | To have the test email sent to the chosen identifier, update the values of Hard bounce attributes to False. To do the same, follow the steps mentioned here . | |
| Added invalid/inaccessible attachments | This error occurs because the attachment links provided are not publicly accessible. | Add valid attachment links that are publicly accessible. To verify accessibility, paste the URL into an incognito browser window and confirm that the attachment successfully loads. |
| Added invalid template | This error occurs because the selected Custom Template is either invalid or empty. | Select an existing and non-empty Custom Template. To perform this, check the template content by accessing it from Saved Templates in Step 2: Content of your email campaign setup. |
| Unable to resolve personalization | This error occurs when MoEngage is unable to resolve personalization issues with the content or missing data in the user profile. Specifically, it happens if the chosen user profile lacks the necessary attribute values required for the personalization fields in the campaign. | Make sure to have values for all types of personalization used for the test email. |
| Added invalid HTML code | This error occurs when the content contains invalid or empty HTML. | Validate the HTML content by reviewing it with your team or by using a publicly available HTML validator tool , and correct the identified issues. |
| Entered email ID(s) are invalid | This error occurs because the entered From address or Reply-to email ID is invalid. | Make sure to use a valid From ID / Reply to email ID and correct any typographical errors. |
| SMTP connection failure | This error occurs due to incorrect credentials in your Sender Configuration. | Verify the credentials used in your Sender Configuration. If valid, try the action again. |
| SMTP response failure | This error occurs due to incorrect credentials in your Sender Configuration. | Verify the credentials used in your Sender Configuration. If valid, try the action again. |
| Duplicate email ID | This error occurs when the chosen list contains multiple user profiles sharing the same email ID. | MoEngage performs deduplication before sending. To ensure accurate testing, use profiles with unique email IDs. |
| Email content failed to resolve to valid HTML code. | This error occurs when both <html> and <body> tags are missing. | Make sure to wrap your content in these standard tags to ensure the email renders correctly. |
| This error occurs when the required <html> and </html> tags are missing. | Make sure to add <html> and </html> to the beginning and end of your code before trying again. | |
| This error occurs when the <body> container is missing or empty. | Ensure you have opening and closing body tags wrapping your actual email content.
This error is displayed only if the VIB (View in Browser) feature is enabled. | |
